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Refund policy

5. WITHDRAWAL FROM THE PURCHASE AGREEMENT

5.1. The buyer acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods, which was modified according to the wishes of the buyer or for him, from the purchase contract for the supply of goods delivery irretrievably mixed with other goods, from the purchase contract for delivery of goods in a closed package, which the consumer has removed from the package and for hygienic reasons it is not possible to return.

5.2. Unless this is the case in of the terms and conditions or in any other case where the purchase contract cannot be withdrawn, the buyer has the right to withdraw from the purchase contract in accordance with the provision of § 1829 para. 1 of the Civil Code, namely within fourteen (14) days of receipt of the goods. Withdrawal from the purchase agreement must be sent to the seller within the period specified in the previous sentence. The goods must be returned to the seller undamaged, unworn and in their original packaging. Withdrawal from the purchase contract can be sent by the buyer to the delivery address TOWEE, Nám.5.května 411, Hradec Králové 50002 or to the e-mail address of the seller info@towee.cz

5.3. In the event of withdrawal from the purchase agreement pursuant to Article 5.2

The purchase agreement cancels it from from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller.

5.4. In the event of withdrawal from the contract pursuant to Article 5.2 of the Terms and Conditions, the seller shall return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer in cash to the buyer's account. The seller is also entitled to return the performance provided by the buyer when returning the goods to the buyer or in any other way, if the buyer agrees and the buyer does not incur additional costs. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that he sent the goods to the seller within 14 days.

5.5. < span> The seller is entitled to unilaterally set off the right to compensation for damage caused to the returned goods against the buyer's right to a refund of the purchase price. The seller is obliged to inform the buyer of any compensation.

5.6. In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829 par. 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, until the goods are taken over by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, in cash to the account designated by the buyer.

5.7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a untying condition that if the buyer withdraws from the purchase contract, with the goods to the seller to return the gift provided.

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